K4Connect has partnered with Bandwidth to bring you the K4Community Hotline, a hotline phone number for residents and family to quickly and easily access up-to-date information specific to your community. Hotline can also be integrated seamlessly with K4Community Voice making much-needed information easier than ever for your residents to access. With K4Community Voice, residents simply say “Alexa, call the Hotline.”
K4Connect Member Support will provide email, phone, and tablet-messaging support for problems, questions, and requests related to the K4Connect Hotline. This support is available to all who use the hotline – residents, staff, and resident friends and family members.
Normal hours of operations are 8:00 a.m. to 7:00 p.m. EST Monday through Friday. During business hours, we review each ticket within two-hours of the ticket being received. Our goal is immediate resolution upon response. If a resolution is not reached immediately, we will inform the member of the next steps and anticipated timeline.
All requests received between the hours of 8:00 a.m. and 9:00 p.m. EST on Saturday or Sunday will be monitored, and high-priority requests will be handled ASAP. Any other requests received outside of normal business hours will be addressed at 8:00 a.m. the following business day.